Founding Customer Success Manager
New
B
BolterAI Agent Platform
Remote - InternationalFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English.
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 5+ years of experience in customer success, account management, onboarding, consulting, or similar customer-facing roles.
- Prior experience within fast-scaling technology startups is ideal.
- Ability to map messy business processes into structured workflows, steps, and sign-offs.
- Fluency with AI tools and curiosity about agent-based workflows.
- Proven experience automating components of your own work processes.
- Ability to provide patient, warm support to non-technical users without jargon.
- Builder's mentality with a preference for creating playbooks rather than inheriting them.
- Comfort owning outcomes and operating in ambiguity.
- Excellent written and spoken English communication skills.
- Proficiency in additional European languages is considered a plus.
Responsibilities
- Run 1:1 concierge onboarding sessions to ensure each user creates a working automation.
- Partner with operators to map processes and convert them into reusable blueprints.
- Manage retention by ensuring users have active, recurring work within the platform.
- Capture and synthesize user feedback weekly to influence product development.
- Develop onboarding playbooks, health metrics, and engagement models to scale the department.
- Support the future hiring and scaling of the customer success team.
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