Founding Customer Success Manager
New
B
BolterAI agent platform
Remote - InternationalFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Excellent written and spoken English.
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 5+ years of experience in customer success, account management, onboarding, or consulting.
- Experience working in fast-scaling technology startups.
- Strong ability to map complex, messy business processes into clear, actionable workflows.
- Proficiency with AI tools and a strong interest in AI agents.
- Experience automating parts of your own job.
- Excellent written and spoken English.
- A builder's mentality with the ability to create playbooks from scratch in an ambiguous environment.
- Ability to explain complex concepts without using jargon.
- Patience and a supportive approach when working with non-technical users.
Responsibilities
- Run 1:1 onboarding sessions with new users to ensure immediate setup of working automations.
- Partner with users to translate business processes into repeatable automated blueprints.
- Manage retention by ensuring users have active, recurring work within the platform.
- Synthesize user feedback and communicate findings to the product team to influence development.
- Develop onboarding playbooks, health metrics, and engagement models to scale the department.
- Hire and lead the future customer success team.
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