Manager I, Customer Success Manager
New
S
SamsaraInternet of Things
This is a remote position open to candidates residing in Canada.Full-TimeManager
Salary$134,172.50 — $173,635 USD
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Job Details
- Experience
- 2+ years of experience managing a team
- Required Skills
- People ManagementCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 2+ years of experience managing a team.
- Experience implementing a scaled (low touch) onboarding or account management program.
- Strong work ethic, prioritization skills, and high emotional intelligence.
- Experience with a customer success CRM such as Gainsight or Totango.
- Solutions-oriented with strong problem solving skills.
- Comfort in a fast-paced, performance-based, and change-heavy environment.
- Strong bias for action and the ability to think big.
- Bachelor’s degree from a 4-year institution.
Responsibilities
- Hire, onboard, and develop a high-performing team of ICs and CSMs covering the Canada market.
- Set clear expectations, goals, and KPIs including net revenue retention, adoption rates, and health scores.
- Define and execute digital plays for onboarding, adoption, renewal, and health score triggers.
- Oversee risk management and support team members in high-stakes customer interactions.
- Collaborate with Sales, Renewals, Services, and Support leaders on account planning and expansion strategy.
- Improve operational models and standardized processes across low-touch and digital motions.
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