Enterprise Customer Success Manager
New
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JobgetherFintech SaaS
Fully remote opportunity open to candidates based in Canada.Full-TimeSenior
SalaryCompetitive compensation, determined according to knowledge, skills, experience, and overall alignment with the role.
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Job Details
- Experience
- 6+ years
- Required Skills
- Project ManagementCustomer SuccessSaaS
Requirements
- 6+ years of experience in customer success, strategic account management, enterprise sales, or a closely related field.
- Proven experience managing enterprise or national accounts with complex stakeholder structures and six-figure or larger contract values.
- Demonstrated success achieving or exceeding net revenue retention, expansion, or similar commercial targets in a quota-carrying role.
- Strong executive presence with confidence leading QBRs and engaging C-suite stakeholders.
- Excellent strategic thinking and account-planning skills with the ability to identify growth levers.
- Exceptional communication, organization, and project management abilities.
- Balanced hunter mentality and relationship-oriented approach.
- Strong commercial acumen and consultative selling skills.
- Ability to work independently in a fast-paced startup environment.
- Experience with accounting software, payments, or AP/AR ecosystems is a strong advantage.
Responsibilities
- Own a portfolio of enterprise and national accounting firm partners, serving as the primary relationship owner and trusted strategic advisor at the executive level.
- Develop and execute customized account success plans aligned with customer objectives, adoption goals, and business growth opportunities.
- Drive deep platform adoption across firm leadership and their broader client base, increasing payment volume, feature utilization, and overall customer value.
- Lead executive business reviews and strategic meetings, presenting ROI, performance insights, product roadmaps, and opportunities for expansion.
- Identify, develop, and close upsell and cross-sell opportunities across the portfolio while carrying an expansion revenue target.
- Manage complex onboarding and implementation programs for large firms, coordinating closely with sales, product, support, and finance teams.
- Act as the voice of enterprise customers internally to influence product priorities and go-to-market strategies.
- Proactively identify customer health risks and develop mitigation plans to protect net revenue retention.
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