Senior Customer Success Manager
New
W
WeaveHealth Tech / Drug Development
Flexible remote working with preference for location in US or Canada.Full-TimeSenior
SalaryCompetitive salary ($135,000 to $175,000) and retention-based variable compensation (OTE $175,000 to $230,000) plus equity.
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Job Details
- Experience
- 5+ years experience in Customer Success in B2B SaaS strictly required
- Required Skills
- Change ManagementCustomer SuccessLLM
Requirements
- 5+ years experience in Customer Success in B2B SaaS (strictly required).
- Experience serving life science, bio, or therapeutics markets (highly preferred).
- Bio education preferred, advanced degree ideal.
- Proven experience with relationship building and AI implementation.
- Strong knowledge and pragmatic approach to Large Language Models (LLMs).
- Outstanding education and communication skills.
- Builder mindset, comfortable working in uncharted, early-stage territory.
- Ability to travel up to 50% for in-person training.
Responsibilities
- Devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions.
- Provide training virtually and in-person.
- Devise and execute a process for customizing the platform for new customers, primarily focused on document templates for AI-generation of regulatory submission content.
- Establish stage-appropriate processes and systems to ensure consistent and effective Customer Success.
- Ensure customers receive maximum value from Weave products and drive product adoption across customer organizations.
- Act as a conduit between users and internal teams to facilitate product improvements, account renewal, and expansion.
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