Senior Customer Success Manager, Health Plans
New
S
Sword HealthDigital Health
Remote - USFull-TimeSenior
Salary$115,588 - $181,638 USD
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Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementData AnalysisSalesforceCustomer SuccessAccount Management
Requirements
- 5+ years of experience in enterprise-level customer success or account management.
- Experience in digital health with health plan exposure preferred.
- Strong understanding of the payor financial landscape, specifically medical loss ratios (MLR) and value-based care models.
- Experience managing national and regional health plans across fully insured, ASO, and Medicare lines of business.
- Ability to build and maintain relationships with customer stakeholders and C-level executives.
- Strong project management skills with the ability to manage multiple customers simultaneously.
- Analytical and storytelling skills to influence outcomes.
- Strong process orientation and ability to create structure in ambiguous environments.
- Must demonstrate at least Level 1 AI proficiency (Explorer).
- Highly collaborative, goal-oriented, and adaptable mindset.
Responsibilities
- Lead the end-to-end lifecycle for a high-priority book of health plan business.
- Build trusted and strategic relationships with health plan customers.
- Navigate complex payor landscapes including ASO, Fully Insured, Medicare, and Medicaid.
- Ensure operational excellence and identify barriers to member enrollment.
- Translate complex data sets into high-impact reporting and Business Reviews.
- Develop multi-year account success plans to identify expansion opportunities and mitigate churn.
- Partner with Implementation and Marketing teams to support launches and enrollment targets.
- Own the renewal process and identify organic growth opportunities.
- Synthesize payor feedback and market intelligence to influence product evolution.
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