Customer Success Advisor, Health Plans
New
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SwordHealth Tech
Remote - USFull-TimeSenior
Salary$147,700 — $232,100 USD
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Job Details
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, or payer-services vendor.
- Track record of retaining and growing payer relationships, including securing marketing access.
- Working depth in claims and ROI economics with the ability to reconcile conflicting evidence.
- Strong executive judgment and exceptional written and verbal communication skills.
- Hands-on analytical self-sufficiency.
- Low-ego, high-ownership operating style.
- Willingness to travel domestically up to 10%.
- Ability to thrive in highly ambiguous, fast-evolving environments.
- Proficiency in AI usage (minimum Level 1 - Explorer).
Responsibilities
- Own the success of a concentrated portfolio of strategic health-plan relationships, protecting revenue retention and creating the conditions for growth.
- Secure and expand the approvals, channels, data, and subsidiary participation that put Sword in front of eligible members.
- Determine whether access is producing enrollment, utilization, and value.
- Build a multi-threaded network across economic, clinical, operational, and executive stakeholders.
- Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence.
- Lead account strategy, value communication, business reviews, and escalations.
- Partner with Sales on cross-sell and upsell and mobilize internal specialists.
- Operate with autonomy to identify risks and define strategy where playbooks do not exist.
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