Customer Success Advisor
S
SafeCybersecurity
Remote, AmericasFull-TimeSenior
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 5+ years
- Required Skills
- Project ManagementCybersecurityCustomer Success
Requirements
- 5+ years of experience in risk consulting, management consulting, or customer success.
- Demonstrated experience in vulnerability/exposure management, GRC, or a related security domain (vendor or practitioner-side).
- Proven ability to communicate technical risk to non-technical/executive audiences.
- Experience managing multi-stakeholder enterprise accounts through organizational change.
- Strong project management skills with high attention to detail.
- Proven track record of delivering on customer success metrics.
- Experience acting as an advisor to C-level executives at large enterprise companies.
- Comfort with ambiguity and operating in a high-growth startup environment.
- Strong empathy and listening power.
- Ability to travel up to 30%.
Responsibilities
- Own post-sale success for enterprise customers running SAFE's CTEM platform across the five-phase CTEM lifecycle.
- Partner with CISOs, VM leaders, risk/compliance teams, and SecOps to ensure measurable exposure and business-risk reduction.
- Act as the voice of the customer inside the company.
- Own the customer relationship with CISOs/CIOs and IT operational teams to become a trusted advisor.
- Reconcile differing success definitions across stakeholders into a shared account scorecard.
- Drive key metrics such as GRR, NRR, and value realization.
- Become a SAFE platform expert and facilitate customer self-sufficiency.
- Identify and document best practices for customer environments.
- Partner with Customer Success Engineers to resolve deployment issues.
- Communicate and track customer product enhancements with Product Management.
View Full Description & ApplyYou'll be redirected to the employer's site
