- Devise and maintain an onboarding and training plan for new organizations and new users, including documentation and interactive sessions.
- Provide training virtually and in-person.
- Devise and execute a process for customizing the platform for new customers, primarily focused on document templates for AI-generation of regulatory submission content.
- Establish stage-appropriate processes and systems to ensure consistent and effective Customer Success.
- Ensure customers receive maximum value from Weave products and drive product adoption across customer organizations.
- Act as a conduit between users and internal teams to facilitate product improvements, account renewal, and expansion.
Change ManagementCustomer SuccessLLM