Customer Success Manager
New
T
TJM LabsHealthTech, Pharmacy Automation
Remote — United States & CanadaFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Data AnalysisStakeholder managementCustomer SuccessAccount Management
Requirements
- 5+ years of B2B SaaS Customer Success, Account Management, or closely related experience.
- Proven experience owning strategic customer relationships and driving business outcomes.
- Direct responsibility for retention and managing contract renewals.
- Experience identifying and developing expansion opportunities.
- Experience in a startup or fast-moving SaaS company.
- Strong technical curiosity with the ability to learn sophisticated software quickly.
- Analytical, data-driven approach to performance and value realization.
- Executive presence with comfort presenting to CEOs, CFOs, and operational leaders.
- Exceptional communication, organization, and follow-through.
- Ability to navigate escalations and facilitate difficult customer conversations.
- Proactive mindset with the ability to identify problems and opportunities independently.
Responsibilities
- Build and maintain strategic relationships across customer organizations from operational users to executives.
- Evaluate TJM automation performance and business outcomes against expected goals.
- Identify and prioritize optimization opportunities to maximize value for customers.
- Own renewal strategy, risk management, and expansion forecasts for assigned accounts.
- Act as a customer advocate while balancing internal technical feasibility and company priorities.
- Translate complex technical workflows into business impact for stakeholders.
- Collaborate with internal pods including engineering, implementation, and product teams.
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