Customer Success Manager
New
H
Highland Electric FleetsElectric Fleets
This role is based remotely in Texas or Southern, CAFull-TimeMiddle
Salary110,000 - 125,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- Project ManagementData AnalysisCustomer SuccessAccount Management
Requirements
- 2+ years of experience in a customer-facing role such as Customer Success, Project Management, Partnership Management, or Account Management.
- Bachelor’s degree or equivalent experience in business, technology, or engineering.
- Proven project management skills.
- Ability to travel to customer sites on a monthly basis.
- Data-driven approach to problem-solving.
- Strong written, verbal, and presentation skills.
- Experience with ticketing systems, workflows, and customer service processes.
- Experience working with senior and executive-level customer contacts.
- Understanding of web applications and ability to learn new technologies.
- Ability to work in a fast-paced environment with ambiguity.
Responsibilities
- Build and maintain strong, long-lasting customer relationships with transportation directors, maintenance staff, and drivers.
- Guide customers through the onboarding process and provide training and support.
- Project manage internal and external teams while coordinating with bus dealers and OEMs.
- Proactively monitor customer relationships, identify issues, and develop strategies to address them.
- Analyze data and performance metrics to provide data-driven recommendations and improvements.
- Act as a liaison between customers and internal teams to resolve issues promptly.
- Collect and relay customer feedback to technology and project development teams.
- Partner with dealers and maintenance teams to ensure operational efficiency.
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