Customer Success Manager, Advertising (Retail Search)
New
J
JobgetherRetail Media Advertising
This is a remote role within the United StatesFull-TimeMiddle
SalaryUSD $122,400–$140,000 per year, with the final range determined by experience, qualifications, and location.
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Job Details
- Experience
- 5+ years of total professional experience, including at least 3 years managing media and advertising engagements
- Required Skills
- Project ManagementMicrosoft ExcelStakeholder managementBudget management
Requirements
- Bachelor’s degree in Business, Marketing, Communications, Economics, or a related field preferred.
- 5+ years of total professional experience, including at least 3 years managing media and advertising engagements with customers in a consulting, agency, or similar environment.
- Demonstrated experience managing eCommerce marketing budgets for large enterprise brands across platforms such as Amazon, Walmart, Kroger, and Instacart.
- Experience managing Amazon search marketing budgets in the multi-million-dollar range.
- Strong knowledge of bid and budget management, content optimization, promotion planning, and retail search advertising best practices.
- Highly analytical approach to problem-solving, with advanced Excel skills and the ability to translate campaign data into clear business recommendations.
- Strong project management capabilities, including the ability to anticipate risks, manage dependencies, and coordinate multiple priorities.
- Proven experience working with VP, SVP, and C-level executives at enterprise organizations.
- Excellent written, verbal, presentation, and stakeholder-management skills.
- Proactive, results-driven approach with a strong focus on understanding customer needs.
Responsibilities
- Manage the end-to-end execution of retail media search advertising campaigns across platforms such as Amazon, Walmart, and other major marketplaces.
- Understand customer objectives and develop, organize, and manage joint success plans that align advertising activities with business priorities and desired outcomes.
- Drive measurable improvements in customer KPIs, including profitable revenue growth, and continuously demonstrate the value delivered through the advertising platform.
- Analyze campaign performance data to identify trends, opportunities, risks, and actionable recommendations for improving advertising effectiveness.
- Oversee significant eCommerce advertising budgets, ensuring spend is strategically allocated and optimized against performance objectives.
- Develop deep expertise in the advertising and commerce technology platform and use its capabilities to help customers achieve their goals.
- Partner closely with Product, Engineering, and other internal teams to maximize platform capabilities and help shape new features based on customer needs and market opportunities.
- Build trusted relationships with senior client stakeholders and communicate campaign performance, strategic recommendations, and business impact clearly and confidently.
- Coordinate multiple customer priorities and initiatives, anticipate potential risks or blockers, and ensure projects and deliverables remain on track.
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