- Own a portfolio of enterprise and national accounting firm partners, serving as their primary point of contact and trusted advisor at the executive level.
- Develop and execute tailored success plans for each account, aligned to their business goals and Plooto's growth objectives.
- Drive deep adoption across firm leadership and their client base, helping partners maximize payment volume, feature utilization, and overall platform value.
- Lead executive business reviews (QBRs), presenting ROI, strategic roadmaps, and expansion opportunities to senior stakeholders.
- Identify, develop, and close upsell and cross-sell opportunities within your book of business, carrying an expansion revenue target with commission tied to growth.
- Manage complex onboarding and implementation processes for large firms, coordinating internally with sales, product, support, and finance.
- Act as the voice of the enterprise customer internally, surfacing feedback that shapes product prioritization and go-to-market strategy.
- Proactively identify risk signals and develop mitigation plans to protect and grow net revenue retention.
- Collaborate cross-functionally to resolve escalations quickly and maintain a high bar for enterprise client experience.
- Travel periodically to visit enterprise partner offices, strengthening relationships with key stakeholders and supporting on-site business reviews, onboarding milestones, or strategic planning sessions.
Project ManagementAccount ManagementCustomer Success+1 more