Customer Success Enablement Manager
New
O
OneImagingHealth-tech
RemoteFull-TimeManager
Salary$90,000 - $110,000
Apply NowOpens the employer's application page
Job Details
- Experience
- 3+ years
- Required Skills
- Project ManagementSalesforceCustomer SuccessNotionProcess improvement
Requirements
- 3+ years of experience in Customer Success, Marketing, Enablement, Implementation, or Customer Operations.
- Experience building scalable processes, playbooks, and training programs.
- Strong project management, communication, and documentation skills.
- Ability to simplify complex workflows and turn them into practical tools.
- Highly organized, proactive, and comfortable working in a fast-growing environment.
- Experience partnering across multiple teams and levels of an organization.
- Healthcare, health plan, benefits, or health-tech experience is a plus.
- Experience with Salesforce, Notion, or similar CS and knowledge-management tools is a plus.
Responsibilities
- Build and maintain CS and Implementation playbooks, SOPs, templates, and best practices.
- Develop onboarding and ongoing training for Customer Success and Implementation teams.
- Own the development of customer and internal presentation materials, including business review decks, training materials, and executive-ready updates.
- Create scalable processes for implementation, launch readiness, customer health, escalations, business reviews, renewals, and expansion.
- Maintain a centralized knowledge base for customer-facing teams.
- Partner cross-functionally to ensure product, operational, and process changes are effectively communicated and adopted.
- Identify opportunities to automate manual workflows and improve team efficiency.
- Develop tools and resources that help teams identify risks, dependencies, and next-best actions earlier.
- Measure enablement effectiveness and continuously improve programs based on team and customer needs.
View Full Description & ApplyYou'll be redirected to the employer's site
