Customer Success Enablement Manager
J
JobgetherCustomer Success
Based in United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 5+ years
- Required Skills
- Stakeholder managementNotion
Requirements
- 5+ years of experience in Customer Success, Product Enablement, Sales Enablement, or a related field.
- Proven experience designing, delivering, or maintaining scalable enablement programs and learning or knowledge-sharing systems.
- Familiarity with learning and content management technologies such as Articulate, Planhat, Gong, Claude, Letter.AI, and Notion.
- Strong understanding of adult learning principles and application of learning science to training design and content delivery.
- Strong stakeholder management and communication skills to influence and collaborate across functions and seniority levels.
- Ability to translate complex technical and commercial concepts into practical, accessible training and enablement materials.
- Strong program management skills with the ability to prioritize competing demands in ambiguous environments.
- Experience partnering cross-functionally with Customer Success, Product, Marketing, Sales, and Revenue Enablement teams.
- Strong interest in AI-enabled workflows to scale enablement, learning, and content operations.
Responsibilities
- Design, maintain, and continuously improve scalable Customer Success enablement programs covering onboarding, ongoing education, product updates, and skill development.
- Define and map the Customer Success Manager journey in partnership with leadership, translating workflows, lifecycle touchpoints, and customer milestones into a structured enablement roadmap.
- Develop segment-specific onboarding curricula that accelerate new Customer Success Managers' time-to-productivity.
- Create technical and commercial playbooks, training modules, talking points, and job aids to communicate e-commerce search concepts and business value.
- Partner with Product, Marketing, Sales, and Revenue Enablement to support product launches, feature education, competitive positioning, and value realization.
- Integrate AI-powered workflows and enablement technologies to improve training delivery, coaching, and content creation.
- Monitor enablement completion, content usage, knowledge retention, and customer success performance metrics to identify learning gaps.
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