- Own customer outcomes and ensure each customer receives value from Cyara’s solutions throughout their lifecycle.
- Articulate value and measurable ROI back to key stakeholders and executives.
- Act as a program manager throughout the entire customer journey including professional services engagements.
- Build adoption and value plans with customers to set a long-term vision for success and growth.
- Deliver insights based on customer and industry usage to identify areas for improvement, optimization and expansion.
- Act as an escalation point when things are not going to plan.
- Organize and host regular customer check-in meetings, onsite visits and Executive Business Reviews.
- Coordinate and manage customer special requests and projects.
- Identify new opportunities within existing customer base to drive cross-sell and upsell revenue.
Artificial IntelligenceAnalytical SkillsCustomer Success+2 more