- Own technical sales engagements from first discovery through technical win.
- Lead discovery on customers’ CX technology stacks, AI agents, quality and compliance risks, and success criteria.
- Design closed-loop assurance solutions to test, monitor, and observe customers’ AI agents across their CX stacks.
- Deliver tailored demos, overviews, and workshops tied to customers’ AI agent quality and compliance goals.
- Scope and run proofs of concept that validate the platform against customer success criteria.
- Quantify the cost of AI failure and the efficiency gained through assurance for executive buyers.
- Partner with Sales, Product, and Implementation on RFPs, objections, and delivery handoffs.
- Create reusable demos and materials, and mentor teammates on agentic AI technology and prompt engineering.
Prompt EngineeringCRM