- Run 1:1 concierge onboarding sessions to ensure each user creates a working automation.
- Partner with operators to map processes and convert them into reusable blueprints.
- Manage retention by ensuring users have active, recurring work within the platform.
- Capture and synthesize user feedback weekly to influence product development.
- Develop onboarding playbooks, health metrics, and engagement models to scale the department.
- Support the future hiring and scaling of the customer success team.
Account ManagementCustomer Success