Sr. Customer Success Manager - Government
New
P
PropelusHealthcare Compliance
Remote - USFull-TimeSenior
Salary$100K - $110K; OTE $100K – $110K
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessAccount Management
Requirements
- 5+ years of B2B SaaS Customer Success or Account Management experience specifically managing government, regulatory, or public health accounts.
- Understanding of RFP cycles and the unique stakeholders of the public sector.
- Direct experience with healthcare compliance, state departments of health, or professional licensing is strongly preferred.
- Exceptional ability to communicate with non-technical government leaders and distill complex software capabilities into a clear vision.
- Ability to thrive in a self-sufficient remote environment.
- Experience navigating multi-layered organizations.
- Strong problem-solving skills to identify churn risks and build strategic rapport.
Responsibilities
- Serve as the primary owner for a portfolio of government regulatory boards and state agencies, building trusted relationships with Executive Directors and state officials.
- Develop success plans that align our technology with specific agency mandates, Department of Health regulations, and public-sector risk management priorities.
- Lead customized training programs that empower staff within regulators and associations to fully utilize the platform for audit readiness and governance excellence.
- Monitor engagement metrics and translate data into 'State of the Agency' insights to demonstrate sustained value and support long-term retention.
- Act as the lead problem-solver for complex account hurdles, collaborating with internal product and government affairs teams.
- Conduct high-level strategic reviews to assess progress and identify opportunities to deepen partnerships.
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