Senior Customer Success Manager - Government
New
P
PropelusHealthcare SaaS
A remote first company, global and distributedFull-TimeSenior
Salary100,000 - 110,000 USD per year
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Job Details
- Experience
- 5+ years
- Required Skills
- Customer SuccessSaaSAccount ManagementRisk Management
Requirements
- 5+ years of B2B SaaS Customer Success or Account Management experience.
- Specific experience managing government, regulatory, or public health accounts.
- Understanding of RFP cycles, public sector stakeholders, and regulatory red tape.
- Experience with healthcare compliance or professional licensing (strongly preferred).
- Exceptional ability to communicate complex software capabilities to non-technical leaders.
- Proven track record of strategic problem-solving and relationship management.
- Ability to work independently and navigate complex organizations in a remote environment.
- Strong asynchronous communication and writing skills.
Responsibilities
- Serve as the primary owner for a portfolio of government regulatory boards and state agencies.
- Build trusted relationships with Executive Directors and state officials.
- Develop success plans aligning technology with agency mandates and public-sector risk management.
- Lead customized training programs for staff to support audit readiness and governance.
- Monitor engagement metrics and provide 'State of the Agency' insights.
- Collaborate with internal teams to resolve complex account issues.
- Conduct high-level strategic reviews to identify partnership opportunities.
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