Program Manager (Customer Success)
New
O
OpenZeppelinBlockchain Security
Fully remote, async-first, globally distributed environment, multi-time zone management requiredFull-TimeManager
Salary not disclosed
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Job Details
- Languages
- Advanced English
- Experience
- 5+ years
- Required Skills
- BlockchainCybersecurityRustCustomer SuccessHubSpotNotionGitHub
Requirements
- 5+ years of experience in Technical Program Management, Technical Account Management, Customer Success, or closely related customer-facing technical roles.
- Proven track record managing complex, multi-stakeholder technical delivery on time and within scope.
- Experience managing a book of business with renewal and expansion responsibility.
- Technical background sufficient to review code at a high level and hold credible conversations about smart contract architecture.
- Solidity or Rust reading proficiency, or hands-on cybersecurity experience.
- Deep understanding of blockchain ecosystems, L1/L2 infrastructure, and open-source business models.
- Strong commercial instincts: experience managing renewal cycles, negotiating change orders, and building account expansion narratives.
- Advanced English with excellent written and verbal communication skills; comfortable presenting to CTO and CFO levels.
- Advanced knowledge of project management and collaboration tools including GitHub, Notion, Linear, Slack, and HubSpot.
- Capable of working in a fully remote, async-first, globally distributed environment.
Responsibilities
- Own the full lifecycle of strategic ecosystem accounts from kickoff through delivery, renewal, and expansion.
- Lead client kickoffs, manage scope via change-order processes, and oversee end-to-end audit delivery.
- Operate daily governance frameworks, including RASCI matrices, milestone plans, and RAID logs.
- Orchestrate technical delivery across audit and engineering teams to ensure on-time, high-quality releases.
- Facilitate stakeholder coordination and risk management across cross-functional internal and external teams.
- Build deep account intelligence to anticipate client needs and identify upsell or expansion opportunities.
- Engage technically by reviewing code at a high level and translating technical contexts between clients and delivery teams.
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