Customer Success Manager - Mid-Market & Enterprise
New
G
GoGuardianEducation technology
Location: United StatesFull-TimeManager
SalaryThe typical annual base salary range for this position, combined with variable pay, results in total target earnings (OTE) of $120,0000. Commission for this role is uncapped, meaning there is additional earning potential above the stated OTE based on performance.
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Job Details
- Experience
- 3+ years of experience in Customer Success, Account Management, or a client-facing sales role
- Required Skills
- SalesforceCustomer SuccessAccount Management
Requirements
- Have 3+ years of experience in Customer Success, Account Management, or a client-facing sales role.
- Understand GoGuardian’s full product suite and how to align solutions with district needs.
- Be proficient in Salesforce, including forecasting and building reports.
- Navigate customer objections and negotiate toward value-based outcomes.
- Own renewal and expansion motions and deliver against ARR targets.
- Work cross-functionally with channel and sales teams.
- Maintain detailed sales data hygiene in Salesforce and other sales tools.
- Take initiative in a fast-paced, changing environment.
Responsibilities
- Manage customer relationships and secure contract renewals before expiration.
- Identify and pursue upsell and cross-sell opportunities within assigned accounts.
- Guide new customers through implementation, onboarding, and product adoption.
- Monitor customer usage, engagement, and account health to identify churn risks and growth opportunities.
- Develop and execute Strategic Growth Plans with New Business Managers.
- Maintain the Salesforce pipeline, opportunity forecasts, and reporting accuracy.
- Serve as a customer advocate and share product feedback with internal teams.
- Coordinate customer risk and escalation response plans with internal stakeholders.
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