Enterprise Customer Success Manager
New
P
PatientIQHealth tech
United StatesFull-TimeManager
Salary not disclosed
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Job Details
- Experience
- 6+ years in account management, customer success management role; at least 3+ years of experience in healthcare, health-tech, or the medical industry
- Required Skills
- SQLBusiness IntelligenceMicrosoft OfficeData visualizationAccount ManagementCRM
Requirements
- Bachelor’s Degree or MBA in a related field.
- 6+ years of experience in account management or customer success management.
- At least 3+ years of experience in healthcare, health-tech, or the medical industry.
- Excellent organizational and communication skills, with the ability to handle multiple projects simultaneously.
- Ability to prioritize tasks, regularly communicate progress, and meet established deadlines.
- Technical aptitude for email, calendaring, and working with shared documents.
- Ability to travel at least 25% annually.
- Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.
- Experience with a CRM and tools for tracking customer communication, knowledge management, and support tickets is a plus.
- Experience using AI-powered tools to improve customer engagement, reporting, workflow optimization, or decision-making is a plus.
- Familiarity with AI-driven analytics, data visualization, or business intelligence tools is a plus.
- Basic understanding of SQL and interacting with production software databases is a plus.
Responsibilities
- Build and maintain long-term relationships with customer executives, product owners, and other stakeholders within a geographic territory.
- Coordinate, develop, and deliver quarterly business reviews to show customers progress, value, and growth potential.
- Maintain positive net revenue retention across the geographic territory.
- Serve as a subject matter expert on the PatientIQ platform and help customers use its resources, best practices, and processes.
- Work with implementation, product, and engineering teams to share customer needs and inform product roadmap and development strategy.
- Maintain and regularly update PatientIQ product documentation and internal wikis.
- Support sales operations and identify opportunities to grow offerings and solve customer problems.
- Coordinate with the sales team to support customer renewals, amendments, and new product opportunities.
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