FreedomPay

FreedomPay is a white label e-commerce platform for banks, retailers and healthcare organizations to deliver cloud-based user experiences.

501-1000 employees

RFID

Private Company

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RFID E-Commerce Retail Banking FinTech

Fully Remote

This company is fully distributed with team members working remotely.

Open Positions4

This position may be based out of our Philadelphia headquarters or remotely from one of our approved employment states.Full-TimePayments, fintechPosted

Enterprise Customer Success Manager

Serve as the strategic advisor and trusted partner for enterprise and global customer accounts, building relationships with stakeholders at all levels.
Develop and execute customer success strategies that drive adoption, retention, customer satisfaction, and long-term business growth.
Conduct regular business reviews, provide consultative recommendations, and align FreedomPay solutions with customers' evolving business objectives.
Manage account operations, including issue resolution, escalations, onboarding, change management, and ongoing support.
Collaborate with Sales, Product, Operations, Support, and Implementation teams to align on customer priorities and outcomes.
Identify customer risks, gather feedback, advocate for enhancements, and drive service improvements.
Use AI-powered tools, automation, and data-driven insights to improve customer engagement, efficiency, reporting, and scalability.
Identify account growth opportunities and partner with sales teams on renewals, upsell initiatives, and strategic account planning.
Maintain expertise in FreedomPay products, the payments ecosystem, and industry trends to guide customers.
Travel up to 20% as required for customer meetings, business reviews, and industry events.

Project ManagementData analyticsCustomer Success

Showing 1 of 4 positions

Overview

FreedomPay, founded in 2000 by Tom Durovsik, offers a white-label commerce platform providing cashless solutions. The platform serves global companies in retail, hospitality, gaming, education, healthcare, and financial services. Its technology is designed to handle global commerce operations. Products include the FreedomPay Commerce Platform, a cloud-based payment orchestration platform that integrates POS systems, e-commerce, and mobile channels. It also includes mobile payment capabilities, security features such as PCI-validated P2PE with EMV, NFC, and DCC, incentive technologies, and business intelligence. FreedomPay Insights provides enterprise reporting, and FreedomPay Observability offers real-time transaction telemetry. The DecisionPoint Network is a checkout communication service for targeted content during transactions. Payment security and compliance services include encryption, fraud prevention, and network tokenization. The company has secured funding through five rounds.

Culture

FreedomPay operates with a business casual atmosphere. The company uses a hybrid working environment, and some positions are listed as fully remote or with select USA remote locations. Offices are located in Philadelphia, Las Vegas, and London.

Technology Story

FreedomPay's platform is validated by the PCI Security Standards Council for P2PE along with EMV, NFC, and DCC capabilities. The company operates on a single, unified technology stack across multiple continents. Specific technologies utilized include SSL by Default, HSTS, LetsEncrypt, DNSSEC, Cloudflare, Cloudflare CDN, Organization Schema, Cloudflare Hosting, Amazon, and Cloudflare Network Error Logging. The company's engineering work involves designing, building, and operationalizing data and AI solutions on Snowflake, including data pipelines, data models, integrations, and AI-powered applications using Snowflake SQL, Cortex AI, and semantic views. There is a focus on integrating AI-driven capabilities and automation into pre-sales functions.

Why Work Here

FreedomPay is an active company with 501-1000 employees. The company provides competitive compensation. Available roles, such as Sales Engineer, are measured on pipeline, win rate, and speed. The company focuses on using AI and automation to enhance workflows and efficiency.

Benefits and Perks

FreedomPay offers comprehensive benefits for full-time roles. These include medical, prescription, dental, and vision coverage. The company provides life insurance, retirement plans with a company match, and various leave programs including parental leave, family medical leave, military leave, bereavement leave, paid sick days, and paid holidays. Other benefits include a commission sharing plan, commuter benefits, free snacks and drinks, and opportunities for professional growth and development, which include customized development tracks, job training, conferences, and apprenticeship programs.

Tech Stack

framework

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