This company operates with a remote-first culture, allowing team members to work from anywhere. Team members are distributed across the U.S. and Canada.
Serve as account owner and provide mature, thoughtful and reasonable leadership to both the customer as well as internal stakeholders to ensure the on-going success of your book of business
Identify and mitigate churn risk across customer portfolio to ensure company gross retention rates are achieved
Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption and expansion
Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams
Develop strong customer relationships and serve in the role of trusted advisor to SOCi customers
Analyze lifecycle metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays
Effectively employ multi-channel communication strategies that leverage our most effective customer touchpoints
Ensure customer reference-ability and overall satisfaction level
Project ManagementData AnalysisAccount Management+2 more
Showing 1 of 7 positions
About SOCi
SOCi pioneers the CoMarketing Cloud, helping multi-location businesses like Ace Hardware and Ford automate marketing across all digital channels. You empower these brands to scale their online presence, from local search to social media. Their platform, powered by best-in-class generative AI and machine learning, delivers actionable insights. It transforms how businesses manage their digital footprint, driving customer engagement and market-leading results. You'll contribute to a platform trusted by nearly 1,000 brands managing over three million locations globally.
How We Work
SOCi embraces a flexible, remote-first environment. Their passionate team, known as SOCialites, works from home around the globe. You'll experience a collaborative and dynamic culture, encouraging cross-functional work and optimized productivity. This is a fast-paced, agile environment where your thought leadership and input are truly valued. Some roles in specific regions, like Canada, operate on a hybrid model, combining remote and in-office work.
Engineering at SOCi
SOCi's core strength lies in its AI-powered marketing solutions. You will work with proprietary Genius AI and Genius Agents, an agentic workforce that handles the workload of thousands of local marketers. Their platform leverages advanced generative AI and machine learning for automated tasks and actionable insights. Engineers at SOCi solve the complex challenges of scaling marketing efforts across millions of locations. You will build and maintain systems that integrate CRM platforms, marketing automation suites, and workflow orchestration tools. Their tech stack includes DNSSEC, IPv6, Cloudflare Hosting, BootstrapCDN, Typekit, Google Cloud CDN, and Facebook Domain Insights.
Why Join Us
Shape the future of AI-powered marketing for leading multi-location brands.
Work in a remote-first, collaborative culture that values your innovative ideas.
Contribute to a company recognized by Fast Company as one of the World's Most Innovative.
Join a rapidly growing company that achieved $100 million in annual recurring revenue in 2024.
Solve complex scaling problems for clients managing over three million locations globally.
Benefits & Perks
Comprehensive health insurance plans, dental, and vision.
Wellness incentives and a 401(k) plan with employer match.
Flexible paid time off, quarterly wellness days, and paid holidays.