Customer Success & Account Manager — AI Agents
New
C
CentralAI Software
APAC, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 2+ years
- Required Skills
- Customer SuccessAccount ManagementTroubleshootingTechnical support
Requirements
- 2+ years of experience in a customer-facing B2B software role.
- Proven track record of managing customer accounts independently.
- Excellent spoken and written English communication skills.
- Experience in configuring software applications.
- Technical proficiency to troubleshoot and learn new software.
- Strong organizational skills to manage multiple accounts and open items effectively.
- Experience in retention, renewal, and expansion conversations.
- Genuine interest in AI and its applications in business operations.
- Ability to work during US business hours.
Responsibilities
- Own a book of customers, understanding their live status, issues, and opportunities.
- Act swiftly to address customer questions, open items, and implementation blockers.
- Facilitate customer onboarding by configuring AI agents and connecting supported systems.
- Test configurations and ensure everything is functioning before customer launch.
- Troubleshoot issues independently, escalating only when necessary.
- Document customer interactions and recurring problems to improve processes.
- Conduct onboarding, implementation, and check-in calls with customers.
- Monitor account health and identify churn risks early.
- Recognize opportunities for account growth by understanding customer needs.
- Provide feedback to the product team regarding recurring issues and potential automation opportunities.
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