Technical Customer Success Manager — AI Agents

New

Philippines, US business hoursFull-TimeMiddle

Salary not disclosed

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Job Details

Proven experience in a customer success management role, particularly within a B2B SaaS environment.
Technical aptitude to configure software, troubleshoot issues, and understand integrations and AI workflows.
Strong problem-solving skills and ability to work effectively under pressure in a fast-paced environment.
Exceptional communication skills, both written and verbal, with the ability to convey technical concepts to non-technical stakeholders.
Demonstrated ownership mentality, with a proactive approach to customer service and issue resolution.
Comfort with technical tools and platforms related to AI agents and integrations.
Ability to work collaboratively with cross-functional teams, including engineering when necessary.
Strong organizational skills and attention to detail to manage multiple customer accounts and issues simultaneously.

Manage post-sales processes for B2B SaaS customers, ensuring successful implementation and ongoing support.
Configure software solutions based on customer requirements, ensuring optimal setup for AI agents and workflows.
Troubleshoot technical issues and provide timely resolutions to customer inquiries and challenges.
Collaborate with clients to develop effective AI prompts and integrations that meet their business needs.
Maintain ownership of customer issues and open items, providing updates and follow-through on resolutions.
Identify when engineering support is necessary and communicate effectively with the integration engineering team.
Foster strong relationships with customers to build confidence in our solutions and support offerings.
Document customer interactions and solutions to enhance knowledge sharing within the team.
Provide training and guidance to customers on using our software effectively.
Work within US business hours to ensure availability for customer support.

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