Customer Success Manager, AI Agents
New
C
CentralAI, Healthcare Tech
Priority location: Philippines. Secondary hiring regions: Malaysia, Mexico, Colombia, Argentina. Also considering: India, Vietnam, Brazil, Costa Rica, South Africa, Romania, Poland, Serbia., Full availability for live calls during US business hours.Full-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Clear, confident spoken English for live calls with US business owners and clinic staff; High-level written English to manage customer emails autonomously.
- Experience
- 2+ years
- Required Skills
- Customer SuccessAccount ManagementTechnical supportCRM
Requirements
- 2+ years in B2B Customer Success, Account Management, or Tech Support owning a named account list.
- Hands-on software configuration experience with tools like automations, IVR, phone trees, or CRM.
- Technical fluency including reading API documentation and understanding webhooks.
- Experience in daily phone communication with clients.
- Proven experience carrying a retention, renewal, or upsell target.
- Clear, confident spoken English for live calls.
- High-level written English for autonomous customer communication.
- Full availability for live calls during US business hours.
- Ability to self-learn new tools and configure products independently.
Responsibilities
- Manage a book of live accounts, ensuring all issues are tracked and resolved.
- Execute proactive follow-ups for open items, deals, and escalations.
- Onboard new customers by setting up call forwarding, flows, and integrations.
- Configure product settings including call flows, prompts, and notification rules.
- Conduct daily customer calls for check-ins, saves, and escalations.
- Monitor accounts for churn risk and upsell opportunities.
- Document recurring fixes and suggest new automation opportunities for back-office workflows.
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