Technical Customer Success Manager - AI Agents
New
W
Wing AssistantB2B SaaS AI
South Africa, US business hoursFull-TimeMiddle
Salary0 USD per year
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Job Details
- Languages
- English
- Required Skills
- Customer SuccessAccount Management
Requirements
- Proven experience in a customer success or account management role, preferably within a B2B SaaS environment.
- Strong technical aptitude with the ability to configure AI agents, prompts, workflows, and call flows.
- Exceptional spoken and written English communication skills.
- Demonstrated proactive follow-through and attention to detail in customer interactions.
- Experience with customer retention and expansion strategies.
- Ability to work independently and manage multiple customer accounts simultaneously.
- Willingness to work full-time during US business hours.
Responsibilities
- Take ownership of customer accounts, ensuring their successful adoption of our AI agents.
- Independently configure and test complete standard AI agents and call flows to meet customer specifications.
- Run standard customer go-live processes, including EHR/scheduling integrations, configuration, testing, and customer communication.
- Maintain open-item tracking and escalation paths to streamline customer support efforts.
- Proactively drive customer retention and expansion efforts through effective relationship management.
- Document customer interactions, product feedback, and best practices to enhance team knowledge.
- Serve as the main point of contact for customer inquiries and issues, troubleshooting them with minimal supervision.
- Collaborate with the integration engineering team to ensure successful implementation of custom APIs and integrations.
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