Technical Account Manager - AI Agents
New
W
Wing AssistantAI Technology
Cape Town, US business hoursFull-TimeMiddle
Salary not disclosed
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Job Details
- Required Skills
- Project ManagementArtificial IntelligenceCustomer SuccessSaaSCRM
Requirements
- Proven experience as a Technical Account Manager, SaaS Account Manager, or a technically strong Customer Success Manager.
- Strong technical troubleshooting skills with a deep understanding of AI technologies.
- Excellent relationship management and communication skills.
- Ability to work independently and manage time effectively in a fast-paced environment.
- Experience with customer go-lives and technical implementations.
- Strong problem-solving skills with a proactive mindset.
- Familiarity with CRM systems and customer support tools.
- Ability to manage multiple accounts simultaneously with attention to detail.
Responsibilities
- Own and manage a portfolio of customer accounts for AI Agents.
- Proactively reach out to customers to ensure their needs are met and identify opportunities for expansion.
- Configure AI agents effectively and efficiently, ensuring alignment with customer requirements.
- Troubleshoot technical issues independently before escalating to engineering teams.
- Manage engineering handoffs without losing ownership of the customer relationship.
- Verify fixes and address any concerns raised by customers promptly.
- Identify trends and expansion opportunities within your accounts to drive growth.
- Collaborate with integration engineers for custom integrations and coding as necessary.
- Maintain up-to-date knowledge of product features and updates to provide the best service to customers.
- Facilitate customer go-lives and ensure successful implementations of AI solutions.
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