Customer Success Engineer - AI Agents

New

Wing AssistantArtificial Intelligence

Remote work flexibility, allowing you to work from anywhere in South Africa, US business hoursFull-TimeMiddle

Salary not disclosed

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Job Details

Proven experience in customer success or a similar role
Technical aptitude with a strong understanding of AI agents and workflows
Excellent communication skills and ability to work directly with customers
Strong problem-solving skills with the ability to diagnose and troubleshoot issues
Ability to work independently and manage multiple customer accounts
Willingness to work during US business hours
Strong organizational skills and attention to detail

Configure AI agents, prompts, and workflows to meet customer specifications
Reproduce customer-reported problems and diagnose configuration issues
Test fixes end to end to ensure a seamless customer experience
Communicate effectively with customers regarding their needs and updates
Follow through on customer inquiries and support requests
Maintain account health through regular check-ins and performance reviews
Focus on customer retention and expansion strategies
Ensure same-day movement on urgent customer requests and issues
Facilitate independent customer go-live by Day 7
Collaborate with integration engineers for any custom API needs
Document all customer interactions and technical configurations for future reference

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