Customer Success Manager - EMEA
New
S
SocketCybersecurity SaaS
Remote-first, with quarterly team off-sitesFull-TimeMiddle
SalaryMarket competitive salary bands
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Job Details
- Experience
- 5 plus years
- Required Skills
- CybersecurityCustomer SuccessAccount ManagementRelationship management
Requirements
- 5 plus years of experience in a renewals Customer Success role for B2B SaaS solutions.
- Experience selling in the cybersecurity (or related) industry.
- Proven track record of meeting or exceeding renewal and upsell quotas.
- An understanding of how to drive success in an early stage, fast-paced environment and take ownership to get the task done.
- A collaborative mindset and the ability to build meaningful relationships throughout the sales process.
- Strong written and verbal communication and experience communicating at every level including the C-Suite.
- An aptitude to take on new projects outside the normal scope of the day to day role as needed.
- Willingness to travel for customer and company meetings as needed.
Responsibilities
- Meet and exceed revenue targets by working closely with our SMB customers’ Security teams.
- Manage existing customer relationships to drive renewal and upsell opportunities.
- Create an unparalleled customer experience throughout the customer life cycle.
- Collaborate with our Go-to-market, Engineering, and Professional Services teams to increase customer adoption.
- Be responsible for running Quarterly Health Checks, renewals, and overall health of existing customers.
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