Manager, Customer Success
New
S
SyndigoB2B SaaS
Remote - GermanyFull-TimeManager
SalaryBudgeted Salary Range (not including eligible commission): €125.000 — €156.398 EUR. Commission: €27.279 — €27.279 EUR.
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Job Details
- Experience
- 4-5 years in Customer Success leadership roles
- Required Skills
- LeadershipData AnalysisCustomer SuccessAccount ManagementRisk Management
Requirements
- Bachelor’s degree in Business, Engineering, Computer Science, Management, or equivalent experience.
- 4-5 years in Customer Success leadership roles, preferably within B2B SaaS.
- Proven track record of driving retention, expansion, and customer advocacy.
- Experience of leading and scaling Customer Success teams.
- Strong commercial acumen with hands-on experience supporting renewals and upsell motions.
- Data-driven mindset with the ability to interpret customer health, usage, and financial metrics.
- Strong people-leadership and stakeholder-management skills.
- Executive-level written and oral communication skills.
- Comfortable operating in a fast-paced, outcome-driven environment.
- Willingness to travel approximately 15–25%.
Responsibilities
- Own and drive GRR and NRR across the Brands customer base.
- Establish clear renewal readiness and risk management frameworks.
- Proactively identify churn and downsell risks and lead mitigation plans.
- Partner with Account Executives to drive and support renewals and expansion using customer health, adoption, and outcome insights.
- Build and scale the customer advocacy programme.
- Lead, coach, and develop a team of 8 Customer Success Managers.
- Oversee customer success motions including success plans, health scoring, QBRs, and executive reviews.
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