Senior Customer Success Manager
New
A
AppinioMarket Research
Open to candidates based in Germany, the UK, Portugal, the Netherlands, and SpainFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- Native German skills and fluent in English
- Experience
- 3-5 years
- Required Skills
- Data AnalysisCustomer SuccessSaaSAccount ManagementMarket Research
Requirements
- Degree in psychology, business administration, market research or similar fields.
- Minimum 3-5 years of proven experience in supporting and consulting B2B customers.
- Experience in SaaS, marketing research, management consulting or advertising.
- Proven track record of managing large or strategic accounts.
- Experience in dynamic, fast-paced scale-up environments.
- Native German skills and fluent in English.
- Commercial mindset and experience with data/insights-driven solutions.
- Ability to present complex data with clarity and executive presence.
- Hands-on mentality, pragmatism, and proactivity.
Responsibilities
- Serve as the primary point of contact and a highly strategic advisor for a number of strategic customers, building and maintaining strong executive-level relationships.
- Understand customer's complex business challenges and provide strategic guidance on how to leverage consumer insights.
- Prepare and conduct high-impact client workshops and trainings virtually and on-site.
- Monitor customer activity and health scores to identify opportunities and mitigate churn risks.
- Identify significant growth opportunities and work with the Sales organisation.
- Gather customer feedback and collaborate cross-functionally with Product, Research, Marketing, and Sales.
- Coach and guide junior Customer Success Managers.
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