Senior Customer Success Manager

New

Constructor.ioE-commerce Search

Based in EMEA, ideally in the DACH region —particularly Germany. Secondary Locations: Remote - FinlandFull-TimeSenior

Salary not disclosed

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Job Details

Based in EMEA, ideally in the DACH region, particularly Germany.
At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or similar roles.
Experience working with complex enterprise organizations and building relationships with diverse stakeholders including C-level executives.
Strong executive presence and confidence to lead strategic conversations.
Strong influencing and stakeholder-management skills.
Strong problem-solving skills and intellectual curiosity.
Ability to learn quickly in a fast-moving, technically sophisticated environment.
Experience in ecommerce, digital commerce, search, or product discovery is highly valued.
Fluency in German is an advantage.

Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
Build trusted relationships across complex enterprise organizations, engaging with technical and business stakeholders.
Align technical and business stakeholders around a shared success plan.
Translate technical concepts and performance data into clear business value.
Plan and lead effective QBRs and EBRs that communicate measurable impact and strategic recommendations.
Identify risks and blockers, leading escalations with clarity and urgency.
Advocate for customer needs while balancing engineering resources and priorities.
Maintain clear success plans, stakeholder maps, and account documentation.
Partner with Account Management to support retention and expansion.
Improve onboarding and support processes to enhance scalability.

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