Senior Customer Success Manager
New
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SimpplrB2B SaaS
Location: India (Remote); Role can be done anywhere within your country of hireFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role within a B2B SaaS environment.
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Bachelor's degree in Business Administration, Marketing, or a related field; a Master's degree is preferred.
- 5+ years of experience in Customer Success, Account Management, or a related customer-facing role in a B2B SaaS environment.
- Experience managing complex enterprise customers across North America or the EU.
- Experience leading Executive Business Reviews (EBRs/QBRs) and presenting business value, strategic recommendations, and success plans to executive stakeholders.
- Strong commercial acumen and a track record of driving customer retention, growth, and long-term partnerships.
- Ability to understand product capabilities, integrations, and customer use cases, and translate technical concepts into business value.
- Ability to anticipate customer needs, identify risks and opportunities early, and drive actions to outcomes with minimal direction.
- Strong communication and presentation skills, including the ability to explain complex concepts to technical and non-technical audiences.
Responsibilities
- Develop and execute success plans aligned with customer business objectives and desired outcomes.
- Drive adoption and measurable business value by helping customers maximize their investment in Simpplr.
- Define success metrics with customers, track progress, and demonstrate value throughout the customer lifecycle.
- Lead Executive Business Reviews (EBRs/QBRs) and present value, adoption insights, recommendations, and success plans to customer leaders.
- Monitor customer health, engagement, and adoption trends to identify risks early and execute mitigation plans.
- Anticipate customer needs and identify opportunities to drive additional value.
- Coordinate stakeholders and internal resources to move customer initiatives forward and resolve challenges.
- Partner with Sales, Product, Support, and Leadership, and share customer feedback to influence product and process improvements.
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