Senior Customer Success Manager, International
New
T
TremendousSaaS, fintech, payments
Work from anywhere in Spain, the UK, or EST United States., A sustainable commitment to 6am–2pm ET if based in the US. In the UK or Spain, availability for normal or later local business hours with regular US team overlap.Full-TimeSenior
SalaryBase salary for this role: US: $160k to $240k. UK: £100k - £150k. Spain: €85k - €140k. Offers Equity.
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Job Details
- Languages
- Excellent English; German, French, or Spanish fluency is a plus.
- Experience
- 4+ years in Customer Success, Account Management, or a related role
- Required Skills
- Customer SuccessSaaSAccount Management
Requirements
- Have 4+ years of experience in Customer Success, Account Management, or a related role.
- Have experience managing enterprise or high-value B2B customers.
- Have a record of leading complex onboarding and implementation work.
- Bring strong commercial judgment and communication skills.
- Have excellent English.
- Reside on the US East Coast, in the UK, or in Spain.
- If based in the US, commit to working 6am–2pm ET.
- If based in the UK or Spain, be available during normal or later local business hours with regular US team overlap.
- Manage complex client relationships independently in a remote environment.
- German, French, or Spanish fluency is a plus.
- Experience with SaaS, fintech, APIs, or payments is helpful.
Responsibilities
- Lead onboarding and launch planning for high-value clients.
- Own a portfolio of enterprise and mid-market relationships.
- Run recurring meetings and monitor account health.
- Retain business and identify expansion opportunities.
- Coordinate complex needs across Sales, Solutions Engineering, Product, Support, and Operations.
- Run proactive calls during agreed working hours for clients in EMEA, India, and other assigned markets.
- Improve and document international Customer Success processes.
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