Senior Customer Success Manager

New

AppinioMarket Research

Open to candidates based in Germany, the UK, Portugal, the Netherlands, and SpainFull-TimeSenior

Salary not disclosed

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Job Details

Degree in psychology, business administration, market research, or equivalent professional experience.
3-5 years of proven experience in supporting and consulting B2B customers.
Background in SaaS, marketing research agencies, management consulting, or advertising/communication.
Experience managing large or strategic accounts.
Track record of success in dynamic, fast-paced scale-up environments.
Native German proficiency and fluency in English.
Strong commercial mindset with pragmatism and a hands-on mentality.
Ability to present complex data with clarity and executive presence.
Excellent active listening and communication skills.
Expertise in market research or data/insights-driven solutions.

Serve as the primary point of contact and strategic advisor for a portfolio of strategic customers, building strong executive-level relationships.
Understand customer business challenges and provide strategic guidance on leveraging consumer insights to drive organizational change.
Prepare and conduct high-impact client workshops and trainings to educate customers on modern market research.
Monitor customer activity and health scores to identify opportunities, improve user experience, and mitigate churn risks.
Identify growth opportunities and collaborate with the Sales organization to expand the value of customer insights.
Gather and represent the authoritative voice of the customer internally to Product, Research, Marketing, and Sales teams.
Coach and guide junior Customer Success Managers and contribute to team development and best practices.

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