Senior Customer Success Manager
New
C
Constructor.ioEcommerce Technology
Location: Remote - UK; Secondary Locations: Remote - FinlandFull-TimeSenior
SalaryA competitive compensation package including stock options
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Job Details
- Experience
- At least three years of experience managing relationships with enterprise customers
- Required Skills
- Stakeholder managementCustomer SuccessAccount Management
Requirements
- Based in UK.
- At least three years of experience managing relationships with enterprise customers in Customer Success, Account Management, Solutions Consulting, or a similar customer-facing role.
- Experience working with complex enterprise organizations and building trusted relationships with stakeholders.
- Strong executive presence and the confidence to lead strategic customer conversations, including QBRs and EBRs.
- Strong influencing and stakeholder-management skills, including the ability to create momentum and drive progress without direct authority.
- Strong problem-solving skills, intellectual curiosity, and the ability to learn quickly in a fast-moving, technically sophisticated environment.
- Experience in ecommerce, digital commerce, search, product discovery, or a related field is highly valued.
Responsibilities
- Own the customer journey from project kick-off, launch, adoption, and ongoing value realization.
- Build trusted relationships across complex enterprise organizations, engaging with stakeholders from engineers to C-level executives.
- Align technical and business stakeholders around a shared success plan.
- Translate technical concepts, product capabilities, and performance data into clear business value.
- Plan and lead effective QBRs and EBRs to communicate impact and facilitate strategic conversations.
- Identify risks and blockers, leading escalations with clarity and urgency.
- Provide proactive, strategic recommendations using performance data and ecommerce best practices.
- Partner with Account Management to support retention and identify expansion opportunities.
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