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Customer Success Manager - AMER

Customer Success Manager - AMER

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CamundaEnterprise Software
United States, United Kingdom, Singapore, CanadaFull-TimeSenior
SalaryUnited States: $119,600.00 to $192,800.00; United Kingdom: £75,100.00 to £123,500.00; Singapore: S$148,500.00 to S$222,700.00; Canada: C$127,000.00 to C$208,800.00. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market.
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Job Details

Experience
6+ years
Required Skills
Data AnalysisSalesforceStakeholder managementCustomer SuccessAccount Management

Requirements

  • 6+ years of experience in Customer Success, Strategic Account Management, or customer-facing consulting in B2B software.
  • Proven ability to build trust with senior and operational stakeholders.
  • Experience navigating complex organizations and leading outcome-focused conversations.
  • Demonstrated commercial awareness with experience in renewals, forecasting, and risk/opportunity assessment.
  • Ability to interpret adoption, health, and value metrics to provide actionable insights.
  • Strong written and verbal communication skills for meeting facilitation and cross-functional alignment.
  • Ability or willingness to use the Camunda product platform.
  • Experience with orchestration, automation, or integration platforms is a plus.
  • Familiarity with CRM/CS platforms like Salesforce or Gainsight is a plus.
  • Experience working closely with technical counterparts such as Solution Architects or Engineers.

Responsibilities

  • Own a portfolio of enterprise customers and act as their primary strategic partner from onboarding through renewal.
  • Drive retention and expansion by managing account health, risk, and opportunities.
  • Lead structured customer conversations such as onboarding sessions and success plan reviews.
  • Use usage, value, and health signals to prioritize actions, forecast outcomes, and make data-informed recommendations.
  • Project manage cross-functional work with TAMs, Consulting, Product, and Support teams to unblock customers.
  • Contribute to the Customer Success practice by sharing learnings, mentoring peers, and refining playbooks.
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United States: $119,600.00 to $192,800.00; United Kingdom: £75,100.00 to £123,500.00; Singapore: S$148,500.00 to S$222,700.00; Canada: C$127,000.00 to C$208,800.00. The Annual Total Target Cash (base salary + 100% variable target, where applicable) shown below spans from the minimum in a Standard market to the maximum in a Major market.
Apply Now