Customer Success Manager
New
O
openDoctorDigital Health / SaaS
USA - RemoteFull-TimeMiddle
Salary$85K - $105K
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Job Details
- Experience
- 3-5 years
- Required Skills
- SalesforceProblem SolvingCustomer SuccessAccount ManagementRelationship managementCRM
Requirements
- 3-5 years of Customer Success, Account Management, or a client-facing consulting role
- Preference for B2B SaaS environment experience
- Experience working with healthcare customers or within healthcare operations strongly preferred
- Proven ability to manage relationships across a range of account sizes, including executive stakeholders
- Exceptional written and verbal communication skills
- Strong problem-solving abilities with a proactive, solutions-oriented mindset
- High level of comfort with technology and ability to quickly learn new systems
- Experience with CRM tools (Salesforce preferred)
Responsibilities
- Own customer outcomes by ensuring clients clearly understand, adopt, and realize measurable value from openDoctor
- Define success criteria with customers and regularly track progress against agreed goals
- Proactively identify gaps in adoption and create action plans to improve product utilization
- Build and maintain strong, trusted relationships with key stakeholders across client organizations
- Serve as the primary point of contact and strategic advisor for all assigned accounts
- Drive ongoing product adoption through regular check-ins, training sessions, webinars, and business reviews
- Monitor account health and engagement to identify risks and opportunities early
- Travel on-site to meet with clients (~20%)
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