Customer Success Manager
New
P
PortlessLogistics, E-commerce
United States. CanadaFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Experience
- 3+ Years
- Required Skills
- Data AnalysisCustomer SuccessAccount Management
Requirements
- 3+ years of experience in Customer Success or Account Management.
- Proven experience managing renewals and driving growth outcomes.
- Strong domain expertise in fulfillment, shipping, or e-commerce operations.
- Direct experience in a 3PL environment is strongly preferred.
- Fluent in English with exceptional written and spoken communication skills.
- Analytical mindset with the ability to interpret operational data and trends.
- Experience with service-led discovery and value-based selling.
- Strong sense of ownership and ability to build repeatable systems and playbooks.
- Demonstrated ability to communicate effectively with an executive audience.
Responsibilities
- Lead post-launch merchant onboarding and early stability through success plans.
- Drive feature adoption by aligning merchant objectives with platform capabilities.
- Define and monitor operational KPIs like speed, cost, and delivery experience.
- Lead strategic quarterly and monthly business reviews (QBRs/MBRs) to demonstrate value.
- Identify opportunities for upsells and value-added services such as inventory financing.
- Manage renewal forecasts, identify churn risks, and develop mitigation plans.
- Act as the primary point of escalation for complex merchant concerns.
- Advocate for merchant needs internally and provide feedback to influence product roadmaps.
View Full Description & ApplyYou'll be redirected to the employer's site
