Customer Success Manager

New

Remote - United StatesFull-TimeMiddle

Salary$80K - $90K; $80K – $90K • Offers Bonus

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Job Details

Experience: 4+ years
Required Skills: Project ManagementData AnalysisSalesforceCustomer SuccessGoogle WorkspaceAccount Management

Bachelor's Degree or related work experience.
4+ years working in K–12 education with an understanding of teaching, learning, and curriculum implementation.
Demonstrated ability to serve as a credible strategic thought partner to educators and district leaders.
Strong project management skills with the ability to manage multiple projects in a fast-paced environment.
Ability to interpret data, identify patterns, and communicate evidence-based recommendations.
Excellent verbal, written, and presentation skills.
Proven track record in handling customer escalations and fostering positive resolutions.
Exceptional ability to engage and influence stakeholders at all executive levels.
Independence and comfort operating under ambiguity.
Willingness to work a flexible schedule to support international accounts as needed.

Own the entire customer journey from launch through post-sale, ensuring account success, retention, and renewal.
Develop and execute advanced success plans aligned with district goals for expansion and retention.
Act as a consultant and coach to district leaders, applying knowledge of products and instructional best practices.
Execute project plans for implementations, ranging from standard launches to complex multi-stream district deployments.
Identify risks and implementation blockers, coordinating solutions to keep projects on track.
Analyze usage and student performance data to set yearly goals and recommend targeted actions.
Monitor health of customer engagements and report on progress to internal and external stakeholders.

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