Senior Customer Success Manager
New
F
FiligranCybersecurity
Based in the UK and working remotelyFull-TimeSenior
Salary not disclosed
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Job Details
- Languages
- English
- Experience
- 5+ years
- Required Skills
- CybersecurityCustomer SuccessAccount ManagementCRM
Requirements
- 5+ years of experience in Customer Success, Account Management, or a similar client-facing role
- Experience in the cybersecurity sector, especially in Threat intelligence or Exposure Validation
- Experience supporting national and regional customers
- Strong technical aptitude
- Ability to work with tools like OpenCTI or OpenAEV
- Experience with CRM/CSM tools, customer journey tracking, and success metrics
- Excellent communication skills
- Fluency in English
- Comfortable working in a fast-paced environment
- Comfortable in a remote, async-first culture
Responsibilities
- Own and manage the full customer lifecycle: kickoff, onboarding, adoption, training, and renewal
- Build strong, proactive relationships with customers in the EMEA
- Identify and support opportunities for upsell and cross-sell in partnership with Sales
- Coordinate with internal teams to resolve and escalate customer issues quickly and effectively
- Collaborate with Customer Support Engineers and Customer Platform Architect to ensure seamless communication and delivery in response to deployment and support tickets
- Collect and share customer feedback internally to improve product and service quality
- Track success metrics and use data to inform customer strategy and engagement
- Occasional travels to meet with customers and attend company events
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