Customer Success Manager
New
R
RGH-Global LimitedSaaS E-commerce
United KingdomFull-TimeMiddle
SalaryCompetitive salary, and the option to work remotely, they offer a fantastic benefits package including 25 days holiday, 8% contributory pension, and bonus.
Apply NowOpens the employer's application page
Job Details
- Required Skills
- AgileData AnalysisSalesforceJiraCustomer SuccessSaaSHubSpotAccount Management
Requirements
- Sound experience as a customer success manager, commercial account manager, or client solutions professional.
- Proven track record of exceeding growth targets.
- Prior experience with SaaS products.
- Strong communication and presentation skills.
- Results-driven, with success measured through customer satisfaction and ROI.
- Ability to digest complex data and relay it to customers in a clear and concise way.
- Tech-savvy with experience in a fast-paced agile startup environment.
- Strategic mindset and commercial mentality.
- Willingness to travel to customer sites and company headquarters.
- Experience using CRM systems such as HubSpot, Salesforce, or similar.
Responsibilities
- Drive growth and retention across your customer portfolio.
- Serve as the primary point of contact for customers, becoming a trusted advisor through your expertise in their products, services, and industry.
- Analyse customer data to make data-driven decisions and recommendations.
- Conduct regular reviews to communicate product updates, report on progress and performance, and identify growth opportunities.
- Share customer insights, feedback, and product enhancement requests with internal stakeholders.
- Work with clients to configure and roll out software, providing both on-site and virtual training and support.
- Represent the voice of the customer to influence product development, marketing, and sales processes.
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