Customer Success Manager - EMEA

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StorylyMarketing Technology

EMEA (Remote)Full-TimeMiddle

Salary not disclosed

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Job Details

Languages: English and Hebrew
Experience: 2+ years
Required Skills: Google AnalyticsFirebaseMicrosoft ExcelCustomer SuccessAccount Management

2+ years of experience in customer success and customer onboarding processes.
2+ years of experience working at mobile attribution partners (MMPs), mobile engagement analytics vendors, or e-commerce retail apps.
Experience with in-app user engagement strategies for mobile apps.
Mobile tech-savvy with the ability to explain SDKs, APIs, engagement metrics, and user segmentation.
Proficiency in Microsoft Excel.
Familiarity with mobile analytic tools such as Braze, Clevertap, Google Analytics, Firebase, or Amplitude.
Excellent written and verbal communication skills for customer and project management.
Experience in creative strategy building and product use case development.
Strong organizational skills with a proactive approach to planning.
Native level communication skills in English and Hebrew.

Achieve zero churn with assigned customer accounts.
Monitor customer activity via the Storyly dashboard to ensure full product utilization and offer alternative use scenarios.
Design and present custom product demonstrations based on client requirements.
Create custom slide decks to assist proof-of-concept efforts.
Manage overall account operations, including follow-ups and custom problem solving.
Proactively engage with new product sign-ups.
Develop and share best-practice strategies for Storyly features.
Track and respond to client inquiries via Intercom and coordinate with internal teams for technical resolutions.
Analyze product performance using tools like Google Analytics, Firebase, Mixpanel, and Amplitude to generate actionable insights.
Represent the company at local events and visit customers when necessary.

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