Customer Success Manager
New
T
TripteaseB2B SaaS / Travel Tech
London, England, United Kingdom. Portugal. Spain, within a -/+ 3 hours time zone of the UKFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- Native-level proficiency in English and Spanish (written and spoken) is essential.
- Experience
- 2–3 years in Customer Success, Account Management, or a similar client-facing role
- Required Skills
- Data AnalysisSalesforceCustomer SuccessHubSpotAccount Management
Requirements
- 2–3 years of experience in Customer Success, Account Management, or a similar client-facing role, ideally within B2B SaaS.
- Native-level proficiency in English and Spanish (written and spoken).
- Proven experience owning a customer portfolio and being accountable for renewals.
- Strong commercial mindset with the ability to discuss retention, revenue impact, and ROI.
- Data fluency: ability to analyze spreadsheets or dashboards to build actionable recommendations.
- Technical curiosity: understanding of web technologies, website integration, and tag management.
- Proficiency in modern CS platforms (e.g., Vitally, Gainsight, HubSpot, Salesforce) and support tools (e.g., Intercom).
- Exceptional written and verbal communication skills with executive presence.
- Strong problem-solving mindset and ability to work in a fast-paced environment.
- Self-directed time management within a distributed team.
Responsibilities
- Manage ~25–35 hotel accounts, ensuring client success and long-term platform adoption.
- Act as a strategic partner to help hoteliers improve digital guest experiences, boost direct bookings, and maximize revenue.
- Own the commercial arc of relationships, including converting trials and leading renewal negotiations.
- Identify and capture expansion opportunities within existing accounts.
- Utilize platform data to build actionable recommendations for clients.
- Collaborate with internal teams (Product, Sales, Engineering) to advocate for client needs and represent client feedback.
- Encourage client advocacy through events, webinars, and community participation.
View Full Description & ApplyYou'll be redirected to the employer's site
