Implementation & Customer Success Specialist — AI Agents
New
C
CentralArtificial Intelligence
Metro Manila, US business hoursFull-TimeMiddle
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Languages
- English
- Required Skills
- Artificial IntelligenceRESTful APIsCustomer SuccessEHRTroubleshooting
Requirements
- Customer-facing experience with a strong focus on ownership and resolution.
- Excellent spoken and written English communication skills.
- Technical aptitude and comfort with software configurations.
- Demonstrated evidence of ownership in prior roles.
- Ability to work during US business hours.
- Ability to learn quickly and adapt to new technologies.
- Experience in SaaS implementation or customer success (preferred).
- Hands-on experience configuring software for customers (preferred).
- Familiarity with workflow, no-code, or automation tools (preferred).
- Understanding of APIs, webhooks, and telephony/VoIP systems (preferred).
- Experience in healthcare, EHR, PMS, or RCM environments (preferred).
- Prior experience in startup operations or working with AI tools (preferred).
Responsibilities
- Manage customers from contract signing through implementation, go-live, adoption, and expansion.
- Configure AI agents, including prompts, workflows, actions, transfer rules, notifications, and integrations.
- Troubleshoot and resolve customer issues independently before escalating to engineering.
- Work with APIs, credentials, authentication, 2FA, webhooks, and third-party systems.
- Conduct end-to-end testing, onboarding, and check-in calls with customers.
- Identify and address issues with inactive or unhappy customers.
- Document recurring problems and develop repeatable process playbooks.
View Full Description & ApplyYou'll be redirected to the employer's site
