Customer Care Consultants
Company:BizCover
Location:Melbourne, Victoria, Australia
Languages:English
Seniority level:Middle, 2+ years
Experience:2+ years
Skills:
Problem SolvingCustomer serviceWritten communicationExcellent communication skillsVerbal communicationTroubleshooting
Requirements:
2+ years in a customer support or service-focused role, preferably within a business or online environment Excellent verbal and written communication skills Quick learner of new platforms, tools, and software Strong analytical skills with attention to detail and troubleshooting ability Comfortable collaborating in a team and taking initiative independently Able to prioritize tasks efficiently Online business experience highly desirable
Responsibilities:
Respond to customer enquiries via phone, email, and chat Understand each customer’s business needs and provide tailored guidance Assist customers with platform or policy-related issues and troubleshoot effectively Maintain strong knowledge of business insurance products Accurately document all customer interactions Identify opportunities to improve processes or customer experience Follow up with customers to confirm resolutions
