Implementation Delivery Lead

Bachelor’s degree in business administration or related field 3+ years of client relationship and implementation experience (preferably in benefits or healthcare) Advanced proficiency in MS Excel (VLOOKUPs, pivot tables, data summaries) Working knowledge of MS Office Suite Strong written and verbal communication skills Proven ability to build and maintain strong relationships with clients, brokers, and internal stakeholders Ability to work independently and collaboratively Strong problem-solving and analytical skills; ability to leverage data for strategy Ability to make timely decisions in an ambiguous, fast-paced environment Ability to quickly absorb and interpret complex subject material High level of productivity, reliability, organization, accuracy, and thoroughness Strong initiative, resourcefulness, and innovative approach to problem solving Passion for teamwork and delivering exceptional client service Willingness to travel as needed

Serve as a bswift technical and subject matter expert Manage client expectations and communicate delivery dates Consult clients on best practices and system enhancements Own implementation workstreams such as system configuration, testing, auditing, COBRA and Direct Bill setup, communications, vendor integrations, data conversion, and payroll Coach Implementation Analysts on their deliverables Research and troubleshoot client inquiries