POS Support & Quality Technician (Cake / Clover Expert)
Company:Geeks on Site
Location:Colombia, Argentina, Mexico, Brazil, Peru, Chile
Languages:English, Spanish
Seniority level:Senior, 3+ years
Experience:3+ years
Skills:
DocumentationNetworkingTroubleshootingQuality AssuranceTechnical support
Requirements:
3+ years of hands-on installation and troubleshooting of POS systems, including Cake and Clover. Solid understanding of networking (static/dynamic IPs, LAN/WAN, routers, switches, port forwarding, Wi-Fi). Experience guiding others remotely or training field technicians. Excellent communication skills in English. Ability to think on your feet and provide solutions in high-pressure environments. Ability to request photos/videos tactfully and confidently. Strong notes, documentation, and escalation habits. Experience with other POS brands (Toast, Lightspeed, Square) is preferred. Bilingual English/Spanish is preferred. Must have stable internet and a quiet workspace.
Responsibilities:
Provide live remote support to on-site technicians. Guide technicians through POS setups, configuration, and networking. Identify missing installation requirements. Review site images/video to validate quality. Diagnose and provide solutions for issues. Validate test transactions and peripheral connectivity. Document recurring issues and propose improvements. Update internal notes after each support session. Maintain a positive and professional tone.
